Terms of Use (Elite Cloud Pte. Ltd.)
Last updated: 22 January 2026
These Terms of Use (“Terms”) govern your access to and use of the website and services provided by Elite Cloud Pte. Ltd. (“Elite Cloud”, “we”, “us”, or “our”), including our VPS hosting and related cloud services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1) Acceptable Use
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited activities include, without limitation:
- Spamming, phishing, fraud, or other deceptive communications;
- Hacking, unauthorised access attempts, vulnerability scanning without permission, malware distribution, DDoS attacks, or any activity that compromises security;
- Infringing intellectual property rights, privacy rights, or other third-party rights;
- Any activity that violates applicable cybersecurity, data protection, or other laws.
You are solely responsible for all content, applications, and data you host or process using the Services.
2) Account Responsibilities & Security
You are responsible for maintaining the confidentiality of your account credentials (including passwords, API keys, SSH keys, tokens, and access credentials) and for all activities conducted under your account. You must notify us immediately if you suspect unauthorised access or any security incident.
3) Service Availability
We may state operational targets (e.g., uptime goals), but we do not guarantee uninterrupted or error-free Services. Scheduled maintenance, upgrades, upstream provider issues, or events beyond our reasonable control may cause temporary disruption.
4) Fees, Payments, and Billing
Fees are payable in accordance with your order, quotation, subscription plan, or invoice terms. Unless otherwise stated in writing, fees are charged in advance and are non-refundable once Services are provisioned or used (except where required by applicable law or expressly stated in a separate refund policy).
You authorise us (or our payment processors) to charge the applicable fees using your selected payment method.
5) Suspension and Termination
We may suspend or terminate your account and/or access to the Services (with or without notice where appropriate) if:
- You violate these Terms or applicable laws; or
- Your use poses a security risk, causes harm to the Services or others, or may expose us to liability.
Upon termination, any outstanding fees remain payable. We may retain records as required for legal, audit, security, or dispute-resolution purposes.
6) Limitation of Liability
To the maximum extent permitted by law, Elite Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, or data, arising from or related to your use or inability to use the Services, even if advised of the possibility of such damages.
Where liability cannot be excluded by law, our aggregate liability for any claim shall be limited to the amount you paid to us for the relevant Services in the preceding 30 days (or such other period required by applicable law).
7) Changes to These Terms
We may modify these Terms from time to time by posting an updated version on our website. Your continued use of the Services after the update becomes effective constitutes your acceptance of the revised Terms.
8) Governing Law
These Terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts, unless mandatory law provides otherwise.
9) Contact
Questions about these Terms: [email protected] or https://www.elite.cloud/contact-us/
Privacy Policy (Elite Cloud Pte. Ltd.) — Singapore PDPA
Last updated: 22 January 2026
This Privacy Policy explains how Elite Cloud Pte. Ltd. (“Elite Cloud”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you use our website and Services. We comply with the Singapore Personal Data Protection Act 2012 (“PDPA”).
1) Organisation Details
Organisation: Elite Cloud Pte. Ltd.
Registered Address: Room #3617, Level 36, 152 Beach Road, The Gateway East, Singapore 189721
2) Scope
This Policy applies to personal data processed in connection with:
- Website visits and enquiries;
- Account registration and administration;
- Orders, billing, payments, and invoicing;
- Provision and support of VPS/cloud Services;
- Marketing communications (where applicable).
It does not apply to third-party websites or services linked from our website. Their privacy practices are governed by their own policies.
3) PDPA Notice (Notification) — What we collect and why
When we collect personal data, we provide notice of the purposes and related information in line with the PDPA’s notification and purpose limitation obligations.
3.1 Purposes of collection, use, and disclosure
We may collect, use, and disclose personal data for the following purposes:
- Creating and administering your account, identity verification, and access control;
- Provisioning, operating, maintaining, and securing the Services;
- Processing orders, payments, billing, invoices/receipts, refunds (if applicable), and handling disputes;
- Customer support, service communications, incident response, and troubleshooting;
- Security monitoring, fraud prevention, audit trails, and compliance;
- Sending service updates and administrative notices; and
- Where you have consented (or where permitted), sending marketing communications.
3.2 Types of personal data we may collect
Depending on your interaction with us, we may collect:
- Identity & contact data: name, company name, job title, email address, phone number, mailing address, account identifiers;
- Billing & transaction data: invoice details, payment status, transaction references (card data is typically handled by payment processors and not stored by us);
- Technical & usage data: IP address, device and browser information, login/activity logs, cookies or similar identifiers, and security/event logs;
- Support communications: support tickets, chat/email correspondence, and any information you choose to provide.
3.3 Consequences of not providing data
If you do not provide required personal data, we may be unable to:
- Create or administer your account;
- Provision or support the Services;
- Process payments or issue invoices/receipts; or
- Respond to requests or provide technical support.
4) Consent and withdrawal of consent
Under the PDPA, we generally obtain consent to collect, use, or disclose personal data unless an exception applies. You may withdraw your consent at any time by contacting us (see Section 12).
Effect of withdrawal
- Withdrawal does not affect processing already carried out before the withdrawal.
- If the withdrawn consent relates to optional purposes (e.g., marketing), we will stop that processing and it will generally not affect your ability to use core Services.
- If the withdrawn consent relates to necessary purposes for providing the Services (e.g., account administration, essential service notifications, billing, security controls), we may be unable to continue providing some or all of the Services, or may need to restrict functionality to meet legal, security, or contractual requirements.
5) Do Not Call (DNC) Registry and marketing messages
Where we send marketing messages to Singapore telephone numbers (e.g., SMS/voice calls/fax), we comply with the PDPA’s Do Not Call (DNC) provisions. Where required, we will obtain your clear and unambiguous consent before sending such messages, and you may withdraw that consent at any time.
6) Disclosure to service providers (data intermediaries) and other parties
We do not sell your personal data. We may disclose personal data on a need-to-know basis to:
- Vendors and service providers supporting our operations (e.g., payment processors, cloud infrastructure providers, email/SMS delivery services, customer support systems, security monitoring tools), subject to confidentiality and security obligations; and
- Government agencies, regulators, law enforcement, or courts where required by law or to protect rights, safety, and security.
7) Overseas transfers
Your personal data may be transferred, stored, or processed outside Singapore (for example, where our infrastructure providers or support tools operate globally). Where we transfer personal data overseas, we take steps to ensure that the recipient provides a standard of protection comparable to the PDPA (e.g., contractual safeguards).
8) Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required for legal, tax, security, audit, or dispute-resolution purposes. When no longer needed, we securely delete or anonymise it.
9) Protection and security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks (e.g., access controls, encryption where appropriate, logging/monitoring, vulnerability management, and staff training).
10) Data breach management and notification
We maintain incident response processes to assess, contain, and remediate data incidents. Where a data breach is notifiable under Singapore’s data breach notification requirements (including where it is likely to result in significant harm to affected individuals, or where it is of significant scale), we will notify the Personal Data Protection Commission (“PDPC”) and/or affected individuals as required.
11) Cookies and similar technologies
We may use cookies or similar technologies to:
- Keep you signed in and maintain session state;
- Remember preferences;
- Improve website performance and user experience; and
- Understand usage patterns (analytics).
You can configure your browser to refuse cookies, but some features may not function properly.
12) Your PDPA rights (access and correction) and how to request
Subject to applicable exceptions under the PDPA, you may request:
- Access to your personal data in our possession or control; and
- Correction of your personal data where it is inaccurate or incomplete.
We may need to verify your identity before responding. We may charge a reasonable fee for access requests where permitted, and we will inform you of the fee (if any) before processing.
13) Data Protection Officer (DPO) and contact
We have designated a Data Protection Officer (DPO).
DPO Contact Email: [email protected]
(Please include “PDPA / Privacy” in the email subject line.)
14) Changes to this Privacy Policy
We may update this Policy from time to time to reflect changes in law, regulatory guidance, or our practices. Where there are material changes, we will provide a more prominent notice (e.g., website notice or email where appropriate).
We will not reduce the rights granted to you under this Policy without obtaining your clear consent where such consent is required. Your statutory rights under applicable law remain unaffected.